No-shows and last minute cancellations are not just frustrating, they erode your profits and take up valuable appointments that could have gone to another client.
SMS text reminders reduce no-shows by over 50%, and greatly reduce the incidence of last minute cancellations. Many of our clients report dramatic reductions in their rate of no-shows.
With a combination of automated reminder emails, automated SMS reminders and reply confirmations, you will trim hours off your weekly admin time.
With SMS credits from just 12 cents each, this is one of the cheapest ways to stay in contact with your customer.
Most customers prefer an SMS reminder to a phone call. They don't have to write down details, as they have them in their phone. It also means they can read it at their convenience, rather than having to answer the phone when you call.
Your customers can reply "Y" or "Yes" to your reminder to automatically confirm the appointment, saving you even more time.
You can also, optionally, allow a "N" or "No" response to cancel - Though most of our clients prefer to handle cancellations manually.
Other replies get redirected to your email.
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