How do I send an email to all customers?

The Mail-out feature allows you to send email messages to your customers using your normal email program. To use this feature you must be an Administrator or have the Send Mailout permission.

BizDiary provides some basic mailing list features to allow you to send information such as newsletters, promotions or general email to your customers. A customer can be included or excluded from each list.

Creating a Mail-out...

1. Select Toolbox > Mail-out from the menu.
2. Select the type of mail-out you want to send, and then click the [Create]button.
   A new email message will open in you default email program.
3. Enter a subject for your email, and then create the email as you would normally, adding whatever text, graphics and attachments you wish.
   DO NOT change the "To:" field. This contains a special key used by the system to identify your email and send it to the appropriate recipients.
4. Send your email.
   You must send your email within 24 hours of creation or the key will expire. Each key can only be used once.

Depending on the number of recipients in your email, it may take anywhere from a few minutes up to half an hour to complete sending. Once all the emails have been sent, you will receive an email with the subject "Mail-out complete". This email lists the recipients that the email went to. The confirmation email goes to the same email address that you sent the mailout from.

If there was a problem, such as re-using a key or using one that has expired you will receive an email with the subject "Mail-out error", detailing what went wrong.

If you don't receive either of these messages, check that you have sent the email and it is not sitting in your drafts folder. If you cannot determine the problem, send a support request using the built-in support form in BizDiary. It's important you do this as soon as possible so that we can see if the mailout key is still there.

see also...

• What types of mail-out can I send?